Term and Conditions

Welcome to The Mist Sale Store. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorized access to any part of the website or our systems
• Not use the website in any way that could damage, disable, or impair our services
• Comply with all applicable laws and regulations in your jurisdiction

2. Products and Services

Product Descriptions

We strive to accurately display our products on our website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

Personalized Items

Personalized jewelry items (customized with names, initials, or special dates) are final sale and cannot be returned or exchanged unless they arrive damaged or defective. Please review your personalized items carefully before completing your purchase.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is out of stock after you place an order, we will notify you and provide a full refund for the unavailable item.

3. Orders and Payment

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. By providing a payment method, you represent that you are authorized to use the designated payment method and authorize us to charge your order to that payment method.

Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed.

4. Shipping and Delivery

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx with estimated delivery of 10-15 business days after shipment
• Free Shipping – Available for orders over $50 via EMS with estimated delivery of 15-25 business days after shipment

Delivery Areas

We ship globally, with the exception of some Asian countries and remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

Risk of Loss

All items purchased from The Mist Sale Store are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Exchanges

Return Window

We accept returns and exchanges within 15 days from the date you receive your items.

Eligibility Requirements

To be eligible for a return or exchange, your item must be:

• Unworn and unused
• In its original condition with tags attached
• In its original packaging with all documentation

Non-Returnable Items

Personalized jewelry cannot be returned or exchanged unless they arrive damaged or defective.

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] with your order number and details
2. Complete the return form we send you
3. Package the item securely in its original packaging with all tags and documentation
4. Ship the package to our returns address using a trackable shipping service

Refund Processing

Once your return is approved, we will initiate a refund to your original payment method. Refunds typically appear in your account within 7-10 business days after we process your return. The original shipping fee is non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance.

6. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of The Mist Sale Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of The Mist Sale Store.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from our website without our express written permission.

7. Limitation of Liability

The Mist Sale Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our products.

Our total liability to you for all claims arising from or related to the website or our products is limited to the amount you paid to us for products purchased through the website.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices regarding the collection and use of your personal information.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Florida.

10. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information