FAQ

We specialize in timeless, sophisticated pieces including leather bags (backpacks, crossbody bags, totes & shoulder bags), wallets & clutches, belts & leather accessories, jewelry (bracelets, earrings, necklaces, rings, personalized jewelry), and clothing (bottoms, coats & jackets, dresses & jumpsuits, sweaters, tops).

Yes, our leather bags, belts, and leather accessories are crafted from genuine, high-quality leather, ensuring durability and timeless elegance that develops a beautiful patina over time.

Absolutely! We have a dedicated “Personalized Jewelry” collection where you can find pieces that can be customized to create something uniquely yours – perfect for special occasions or as meaningful gifts.

Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.

Orders enter our processing system quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request if processing hasn’t begun.

We accept all major payment methods including Visa, MasterCard, JCB, and PayPal. All transactions are secure and protected, reflecting our commitment to your complete satisfaction.

Absolutely. We utilize industry-standard encryption and security measures to protect your personal and payment information. Your transactions are safe with us.

Your payment method will be charged when your order is placed and confirmed.

We’re proud to serve fashion enthusiasts globally, bringing sophisticated style directly to your doorstep. Please note that we currently cannot deliver to some Asian countries and select remote regions.

We offer two shipping options:

Standard Shipping – $12.95: Expedited shipping through our trusted partners DHL or FedEx. Your order will arrive within 10-15 days after shipment, with premium care and tracking.

Free Shipping: For orders over $50, we offer complimentary shipping via EMS. Your pieces will arrive within 15-25 days after shipment.

Each order receives our meticulous attention as we prepare your pieces for their journey. Order processing typically takes 1-2 business days before shipment.

Yes, both our Standard Shipping and Free Shipping options include tracking. You’ll receive tracking information once your order has been shipped.

Our carrier partners will follow their standard delivery procedures, which may include leaving the package in a secure location, requiring a signature, or attempting redelivery. You can use your tracking information to coordinate delivery based on the carrier’s specific policies.

We want you to be completely satisfied with your purchase. You may return items in their original condition within 15 days of receipt for a refund or exchange.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

For health and hygiene reasons, personalized jewelry and earrings cannot be returned unless faulty. All items must be returned in their original condition with tags attached.

Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account will depend on your financial institution.